At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

The new International Change & Risk Coordination Centre is a small, lean dedicated 1st line of defense team to help the International business respond to change. The scope covers changes/events impacting all International market legal entities (LEs), and their issuing and proprietary acquiring business. The Coordination Centre is an initial ‘entry point’ for changes impacting International, to navigate LE stakeholders and facilitate effective change rollout. The Coordination Centre will facilitate escalations from changes/events/projects to the International Risk Management Committee (IRMC) and to LE risk committees / boards.
Changes and events will come to the Coordination Centre via many routes and be triaged to identify targeted intervention/escalation.

How will you make an impact in this role?

• Maintain Coordination Centre inventory via accessing response process data and monitoring Coordination Centre inbox, whilst partnering with stakeholders across the enterprise flagging changes/events.
• Run day-to-day Coordination Centre activities for changes/events from each route in
• Perform triage by identifying changes/events with most material risk/regulatory impact; and define next steps.
• Provide targeted intervention to enable effective delivery, e.g., remediating blockers.
• Proactive monitoring by coordinating international response, aggregating portfolio view of change and monitor portfolio risk.
• Support stakeholders navigating changes/events impacting International, including challenging risk assessments and plans.
• Deliver concise executive level communications for the IRMC that: identify & facilitate relevant project specific escalations; provide status reporting on major projects and changes; and create an aggregated risk view of the portfolio.